Shipping Information
At HullaBalloo Sales, (HB) we have secured agreements and discounts with several reputable shipping carriers. We, in turn, pass these shipping discounts on to you. You also have the option of arranging your shipping. In either case, we at HB have no control over the delivery of your shipment and the condition it may arrive in. We work diligently in ensuring your shipment is adequately prepared and packaged for safe delivery. A third party, the shipping carrier, assumes responsibility once they pick-up your shipment from our factory.
If your shipment weighs less than 150 pounds (68 kilograms)
At HullaBalloo Sales we employ the services of Small Package Carriers to transport shipments that weigh less than 150 pounds. Our carrier of choice in the USA is FedEx. FedEx will generally deliver your package to your doorstep and may require a signature upon receipt.
If your shipment weighs more than 150 pounds (68 kilograms)
Since the majority of our products weigh over 150 pounds, they require large trucks for transportation. We use the services of Less Than Truckload (LTL) freight carriers to handle large shipments. LTL carriers handle shipments differently than Small Package Carriers. Below are delivery options that require additional charges by LTL carriers. Please notify us before shipping if any of these options are needed.
Residential Delivery:
Since LTL carriers use large trucks to handle your shipment, they charge additional when they have to deliver to a residential address.
Lift Gate Service:
Upon delivery to your address, LTL freight carriers will not physically unload or lower your shipment from off their truck unless we have requested them to provide lift gate service. This service requires a motorized platform at the back of the truck, and LTL carriers charge an additional fee to provide this service.
Inside Delivery:
Inside delivery asks LTL carrier drivers to deliver your shipment from the truck to inside your building. This service requires an additional fee separate from lift gate services. As a suggestion, most clients can move their products inside on their own using a hand truck or dolly.
Limited Access Delivery:
Additional fees apply to shipments delivered to addresses with limited access: locations that have limited or no unloading facilities and are security enforced which may cause delays for the LTL carrier. A military base, camp, park, church, school, farm, ranch, carnival/fair, and similar locations are examples of Limited Access Delivery addresses.
Arrival/Delivery Notification:
Additional fees apply to requests for LTL carriers to contact you to set up an arrival notification before delivery. If we have notified the LTL carrier that your address is a Residential Delivery, the LTL carrier will be calling you to schedule delivery.
Receiving your shipment
Upon receipt and before you sign for your delivery, please make sure that you thoroughly inspect your entire purchase. Inspect for missing items and damages to items and packaging (tears, holes through boxes or shrink-wrap). If you discover anything, point it out to the driver, photograph it, and write it out on the paperwork that the driver has you sign. Contact us immediately afterward so that we can be made aware and assist you in getting the problem resolved.